At Caribbean Journey Mastrs, we work closely with our clients to ensure that you benefit from our astute knowledge of the islands most desirable resorts and illustrious vendors. We clearly communicate information that would enhance the quality of your experience.
QUALITY
We strive to offer the best services and products, facilitated by our use of only the finest local vendors, who are instrumental to the critical services we provide. We are quality driven and the satisfaction of our clients is highly prioritized. By ensuring that our clients get the best value, we set the foundation for a phenomenal island experience.
LOCAL/INSURED
We are a St. Kitts owned, operated and insured company, with our main office located the hotel District of Frigate Bay. We are licensed by the Federation of St. Kitts & Nevis.
SERVICE
We pride ourselves on under promising and over delivering ensuring that much time and effort is geared towards understanding our clients needs. Our main objective is to provide the client with only the best of what they desire and this can only be achieved with a focus on effective communication and attention to detail. All of our clients work directly with an assigned representative for the tenure of our business relationship. From the initial sale, through the planning phase to the operation and billing process, our representatives focus on providing the most personal service. A greater understanding of our client base enables us to better serve you.
Incentive Programs demand creativity. Our Incentive Planners ensure that all elements of each program offer excitement, by wowing your guests with extraordinary comforts, anticipating their needs, creating an ambience where pleasure and excitement is prioritized and ensuring that everyone receives the VIP treatment. We create innovative programs for clients who are looking for something different. We are able to organize programs to satisfy a wide variety of requirements and group interests with the accent on personalized service (incentive or FIT).
COMMITMENT
In ensuring that we provide our clients with great service, we limit the amount of business we operate simultaneously. Our clients are assured to receive our undivided attention. Count on us to be there whenever and wherever you need us! Our staff is a team of experienced hospitality professionals who are committed to re-defining the future of hospitality. Your comfort, convenience, and enjoyment are our only concerns.
EXPERIENCE & LEADERSHIP
Our dedicated CEO, Troy Hendrickson, boasts ten years of Airline and Tour related Management experience, complimented by five years of Destination Management and Event Planning. Mr. Hendrickson has
been very instrumental in the development of the islands tourism sector and a cornerstone from which the Leadership Team of the St. Kitts Marriott has drawn knowledge of the destination, its product, services and people. Through endless dedication, Troy has spearheaded over 250 Marriott site inspections and FAM trips. Simultaneously he has been instrumental in the lifting of the iron curtain on a world class destination bestowed .Sweet Sugar City St. Kitts. While at Flamboyant he also negotiated a transport and tour contract with the Four Seasons Resort, Nevis for the movement of all arriving and departing guests. His hard work was recognized by the Hotel & Tourism Association by the presenting of the 2003 Allied Member Award. The first incentive program (Indianapolis Star Newspaper (June 20 . 24, 2003) to visit the St. Kitts Marriott was also executed under the watch of Mr. Hendrickson. Likewise the largest program to date (382 attendees from Walters Wholesale Electric) was handled by Troy and his team while at TDC Flamboyant Tours.
Upon departure from Flamboyant, our CEO has played an active and vital role in the organization and success of many programs, some of which are as follows:
F.I.M. May 2003
Sugar and Spice America Eagle Fam Trip May 2003
Trinidad Cement Limited May 2003
Miami Air Fam June 2003
Indianapolis Star Newspaper June 2003
Walters Wholesale Electric November 2003
Pacific Pools January 2004
Cluss Lumber January 2004
Presidents Council January 2004
Shelly Lumber February 2004
University of Pennsylvania February 2004
William's Lumber February 2004
Duke University Medical Center March 2004
Homestar Mortgage April 2004
Nissan Diesel May 2004
Transport contract with Four Seasons Resort Nevis from 1998
Transfer contract with the Royal Beach Casino.
Blue Cross Blue Sheild February 2005
Durham Family 60th Wedding Anniversary November 2005
MANAGEMENT FEES
Our management fees are based on either a pre-arranged set fee or a percentage of all services provided. We offer you the flexibility to choose the method best preferred. Caribbean Journey Mastrs is an extension of you.
It is our every intention to provide full utilization of our local knowledge and resources all geared to fulfilling our clients, particular needs (negotiations, equipment rental, audio visual, etc.). All services are based on net rates obtained from vendors. Where possible, Caribbean Journey Mastrs will allow the client to pay less than retail for services, as pre-arranged commissions and discounts are passed along. Special services include customs clearance, immigration, freight and brokerage, warehousing, gifts, ground transportation and show services.
OVERVIEW
The single most important factor in your choice of DMC is the success of your program and the rewarding experience it generates for all participants. Caribbean Journey Mastrs but proudly boast that we are home grown and are committed to offering those seeking our services an enchanting, tropical experience from a solid, professional, efficient company, capable of sharing St. Kitts and Nevis in a responsible way to visitors from around the globe.
